# Returns Made Easy Our Commitment to Your Peace of Mind [Start Return](/content/apps/redo/returns-portal/login/index.html) ### Protalus Return Policy: Our 90 Day Guarantee We want you to feel completely confident in you purchase, which is why we offer a 90 Day Guarantee on all products ordered through [protalus.com.](/content/site-root.html) **FOR INSOLES** Take your time breaking them in! If you aren't finding the relief you need within 90 days of delivery, you can return them for a refund of the product price. _Please note: Original shipping fees are non-refundable._ **How Return Shipping Works** To make returns as easy as possible, we offer optional **Return Protection for just $2.98**, which is automatically added to your cart at checkout. **For Active Subscribers:** Thank you for your loyalty! As a perk of your active subscription, your return shipping is always 100% free—no Return Protection purchase necessary. **If you kept the Return Protection:** Your return shipping is 100% covered! Simply use our return portal to print your prepaid label. **If you removed the Return Protection:** You are responsible for the return shipping cost. You can still use our return portal to easily generate a shipping label, and the live carrier cost will be deducted as soon as you print the label. _Did we make a mistake? If your item arrived defective or we shipped the wrong product, please reach out to our support team directly so we can make it right and cover your return shipping._ **Prefer to ship it yourself?** If you opted out of Return Protection, are not an active subscriber, and prefer to buy your own label directly from the carrier, please include a note inside the box with your **Order Number, Name, Email Address, and reason for return**. **Mail to:** Protalus Returns 20750 SW 115th Ave Suite 190 Tualatin, OR 97062 ### Contact [CustomerService@protalus.com](mailto:customerservice@protalus.com) [1.844.402.5446](tel:1-844-402-5446) [Start Return](/content/apps/redo/returns-portal/login/index.html) - Choosing a selection results in a full page refresh. - Opens in a new window. ## Shopping Cart \| 0 items FREE US SHIPPING ON ALL ORDERS Subtotal:$0.00Taxes and discounts are calculated at checkout. [Checkout Securely](/content/checkout/index.html) 90 Day Money-back Guarantee Easy Returns protalus.com # protalus.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension protalus.com # protalus.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension protalus.com # protalus.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension shop.app # shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension Gorgias Shopper Engagement Gorgias live chat campaigns Gorgias Floating ChatGorgias Floating Chat Gorgias live chat messengerGorgias Live Chat