customer-returns – Protalus

Returns Made Easy

Our Commitment to Your Peace of Mind

Protalus Return Policy: Our 90 Day Guarantee

We want you to feel completely confident in you purchase, which is why we offer a 90 Day Guarantee on all products ordered through protalus.com.

FOR INSOLES Take your time breaking them in! If you aren't finding the relief you need within 90 days of delivery, you can return them for a refund of the product price.

Please note: Original shipping fees are non-refundable.

How Return Shipping Works To make returns as easy as possible, we offer optional Return Protection for just $2.98, which is automatically added to your cart at checkout.

For Active Subscribers: Thank you for your loyalty! As a perk of your active subscription, your return shipping is always 100% free—no Return Protection purchase necessary.

If you kept the Return Protection: Your return shipping is 100% covered! Simply use our return portal to print your prepaid label.

If you removed the Return Protection: You are responsible for the return shipping cost. You can still use our return portal to easily generate a shipping label, and the live carrier cost will be deducted as soon as you print the label.

Did we make a mistake? If your item arrived defective or we shipped the wrong product, please reach out to our support team directly so we can make it right and cover your return shipping.

Prefer to ship it yourself?

If you opted out of Return Protection, are not an active subscriber, and prefer to buy your own label directly from the carrier, please include a note inside the box with your Order Number, Name, Email Address, and reason for return.

Mail to: Protalus Returns 20750 SW 115th Ave Suite 190 Tualatin, OR 97062

Contact

CustomerService@protalus.com

1.844.402.5446

Start Return

Choosing a selection results in a full page refresh.
Opens in a new window.

Shopping Cart | 0 items

FREE US SHIPPING ON ALL ORDERS

Subtotal:$0.00Taxes and discounts are calculated at checkout.

Checkout Securely 90 Day Money-back Guarantee

Easy Returns

protalus.com

protalus.com is blocked